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Can I transfer money without an account number?
FAQResidential
You can transfer money with Ria Money Transfer even if you don't have an account number. The counter clerk in your Post Office will help you.
When and where can I pick up my registered mail?
FAQResidential
If you have received one, the pick-up location and term will be stated on your failed delivery notice. If you have chosen in the My bpost app to have registered mail delivered straight to a Post Office or Post Point near you, you will receive a push notification in the app and e-mail as soon as the registered mail is available for pick-up.
What if I want to stop/cancel the transaction?
FAQResidential
You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.
What if there is an error in the recipient's details?
FAQResidential
If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.
Sending money with Ria is faster. As soon as you communicate the PIN code to your addressee, he or she can pick up the money in a Post Office or Ria agency.
How do I prepare my return shipment?
FAQResidential
Just like you prepare to send any parcel. If the box is still in good shape, then you can use it to send your parcel back. Remove the original shipping label or place the return label on top of it. Always check the instructions of the original sender first to discover if you need to do something before turning in your return shipment to a Post Office, Post Point or Parcel Point or leaving it in a Parcel Locker, or if you give it to the postman .
What if my money is not picked up?
FAQResidential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.
Where can I buy stamps?
FAQResidential
You can purchase stamps in: Our eShop A stamp shop: there are more than 5000 shops that sell stamps – supermarkets, petrol stations, bookshops, etc. A Post Office or Postal Point in your neighbourhood
You can always return your parcel with bpost, even if it was delivered by a different postal service. In that case, you must purchase a shipping label via our website, in our eShop or in a Post Office, Post Point or Parcel Point. You send your return shipment as regular mail. The price depends on the weight, the size and the destination. Use our online shipping tool to calculate the price of your parcel.
Where do I find the return label for my return shipment?
FAQResidential
If the original sender offers you the possibility to return your parcel, then there are three possibilities: The return label is in the parcel. You download the return label from the sender's online shop and print it at home. Some senders allow you to have the return label printed in the Post Office or Post Point where you send the parcel back. If the original sender does not offer any return options, then you must create and purchase a shipping label.
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