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How many Mobile Postcards can I send in one go?
FAQResidential
You can send about 30 postcards at the same time with the Mobile Postcard app. The number fluctuates depending on your internet connection and the file size of your photos (and video if you added one).
Can I continue working on my postcard on another device?
FAQResidential
The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.
How long is the Mobile Postcard promotional code valid?
FAQResidential
The period of validity of your promotional code for a free postcard depends on the code. If your code is no longer valid, you will get a message that your promotional code has expired.
Can I pay for my postcards with a foreign bank card?
FAQResidential
You can pay for your postcards and credits with a foreign bank card.
Can I place several photos on a postcard or video card?
FAQResidential
You can place several photos on your photo card or video card. You can choose from different designs with 1, 2, 3 or 4 photos.
How do I know if my Mobile Postcard has arrived?
FAQResidential
You know when your postcard has been sent when you receive a confirmation email. In the app, under 'Follow-up' it will also say 'Sent'. It should arrive the next workday for 'Priority' mail to a Belgian destination, and within three days for 'Non-priority' mail to a Belgian destination. Of course, you can ask the addressee whether your card has arrived.
Do I need an account to use the Mobile Postcard app?
FAQResidential
You do not need an account to create a postcard with the Mobile Postcard app. You need an account, and must be logged in, if you want to send the card. If you buy credits, use credits, or pay for a postcard, you will receive a confirmation email. Advantages of a Mobile Postcard account: You can make and save your postcard to send later. You can access your credits on your smartphone and your tablet. Your addresses are saved in the app. You don't have to retype them each time. You get an overview of all the cards you have sent.
You can make and send a home-made postcard from anywhere in the world. And you can send it to family and friends all over the world. All you need is the Mobile Postcard app on your smartphone or tablet, and Wi-Fi or mobile internet to send your card. The price of your postcard includes the printing, postage and delivery.
Can I send and pay for different postcards in one go?
FAQResidential
You can send several postcards in one go. Create your postcards first, add personalised messages and the addresses, then click on 'Close'. The design of those cards will be saved. When you are done, go to 'Follow-up' and tap on the 'Send Multiple Cards' button.
Why didn't the postman pass by my home address first?
FAQResidential
The postman only delivers your parcel straight to a Pick-up point or to another address close by if you have instructed us to do so in your delivery preferences. Otherwise, the postman will always pass by your home address first.
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