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Can I continue working on my postcard on another device?
FAQResidential
The design of your postcard is saved in the memory of your smartphone or your tablet. You cannot access it from a different device.
Can I choose the currency?
FAQResidential
Depending on the receiving country, you can choose between euros and the local currency. The counter clerk in your Post Office will tell you which currencies Ria accepts in the destination country.
Can I write the address on my parcel in my own language?
FAQResidential
To speed up the clearance (outside the EU) and delivery of your parcel, it's best to use English, French or an official language in the destination country.
To write an address correctly, follow the international ISO standards. Write the address in English or in an official language of the destination country.
How long will my registered mail remain available after receiving a failed delivery notice?
FAQResidential
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
Can I send money?
FAQResidential
You cannot send money as a parcel; you must send it as registered mail with a declared value. The same applies to valuable objects, jewellery and bearer bonds. You can also send registered mail with a declared value abroad, but only if the destination country offers that service.
How many stamps should I put on my letter?
FAQResidential
The number of stamps you attach to your letter depends on: the destination the size and weight of your letter Quickly find how many stamps your letter requires via our overview page. You can calculate the price of your letter at the same time.
How long will my international parcel be in transit?
FAQResidential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World)
How do I stamp my letter correctly?
FAQResidential
You need stamps to send a letter. How many and which stamps depend on the size (standardised or non-standardised), weight and destination of your letter. Quickly find how many stamps your letter requires via our overview page . You can calculate the price of your letter at the same time. To the overview page
Days with changes to bpost services
Residential
A few days a year, we adapt our services to popular holidays and the closing days of banks and public services. Find out on which days bpost adjusts its services.
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