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Can I use personalised MyStamp stamps on square envelopes?
FAQ
Residential
You can use personalised MyStamp stamps for all standardised and non-standardised mail. It is the ideal stamp for invitation cards. In that case, choose a stamp with a value of 2.
How long will my registered mail remain available after receiving a failed delivery notice?
FAQ
Residential
Your registered mail remains available in the designated Post Point or Post Office for 15 calendar days. A judicial letter remains available for 8 days.
Can I create a shippig label with the My bpost app?
FAQ
Residential
Yes, through the 'Send' menu you can easily create a shipping label in the app. You can just print the label at home, at a Post Office or at a Post Point near you. Download the app: For Android For iPhone
What kind of packaging or boxes does bpost offer?
FAQ
Residential
All-in package (box + shipping label for a shipment within Belgium) that fits in letterboxes Regular boxes in different sizes Gift boxes in different sizes Padded envelopes See our packaging guide for tips on preparing your parcel.
Click on the link beneath for a Post Office or Post Point in your neighbourhood, and to check the opening hours.
How long will my international parcel be in transit?
FAQ
Residential
The delivery periods for Standard shipments (bpack World) are indicative and vary between 2 and 10 workdays. These periods do not take into account the duration of the customs process in the destination country. Discover the delivery period for Standard shipments (bpack World) [NL]
Why can I only activate Mail Ahead with itsme®?
FAQ
Residential
To ensure a smooth and secure launch of the Mail Ahead service (beta), we’ve chosen the well-known and trusted itsme® solution. We understand that some users, including you, may prefer alternative methods for verifying their identity and address. Therefore, we are actively exploring other technical options for this service.
How does bpost print my video on a postcard?
FAQ
Residential
The postcard includes a self-selected photo and a QR code that links to your selected video. Your addressee receives the card in their letterbox, and can view the video by scanning the QR code with their smartphone. The film of your video postcard can last for as long as one minute. It remains available for one year.
How much does it cost to rent a locker and how can I pay?
FAQ
Residential
Rental prices start at €0.45 per hour, depending on the locker size (S, M, L, or XL). A minimum rental of 4 hours applies. For longer use, you can opt for a daily rate (24h). You can easily pay via Bancontact Pay or Wero through your banking app. Per 4 hours Per 8 hours Per day (24 hours) S €1.8 €3.6 €6 M €2.4 €4.8 €8 L €3.2 €6.4 €11 XL €4 €8 €15
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