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for the key word « 1000 vous will »
Your addressee has 40 days to pick up your money. After 40 days you will receive a text message from Ria with a new PIN code so that you can pick up the money.
How large can the video file be?
FAQResidential
It doesn't matter how large your video file is, but how long your video is. If your video lasts longer than one minute, it will be cut. You can shorten the video yourself in the app.
If we cannot deliver your letter and your address is on the back of the envelope, then the letter will be sent back to you. Tip: always validate the address with our online tool.
Can I change the shipping label for my registered mail?
FAQResidential
Unfortunately, you cannot change a label once it has been created. If you change it yourself with a pen (the name or address, say), it will be deemed invalid and not delivered. In this case, we advise you to create a new shipping label.
What if my money is not picked up?
FAQResidential
If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.
How long can my video be?
FAQResidential
Videos that you send with Mobile Postcard last a maximum of one minute. If you upload a longer video to the Mobile Postcard app, it will automatically be cut at the one-minute mark. You can shorten the video yourself in the app.
Which evidence should I provide to prove that the contents of my parcel are incorrect?
FAQResidential
If the contents of your parcel do not correspond with what you ordered, then you must contact the original sender of your parcel. He/she will tell you what you must do.
How can I change the address for Mail Ahead?
FAQResidential
In this beta version of Mail Ahead, only your official address from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to have multiple addresses.
I didn't put enough stamps on my letter and got it back. Can I send it again with extra stamps?
FAQResidential
You can no longer use the envelope and stamps if you got the letter back. You will have to send your letter in a new envelope with new stamps.
How can I be sure that I enter the correct address?
FAQResidential
When you type a Belgian address, the app automatically checks whether bpost is familiar with that address. If the app suspects an error, it will give you a warning message and a suggested correction. Tip: always add the box number if there is one.
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