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Place what you want to send in a sturdy box that does not exceed the permitted dimensions , filling up the empty space with light material like scrunched up old newspapers. If you don’t have a box handy, bpost has a range to choose from. Seal the box, making sure to remove any old labels on the outside. Specific documents
All international shipments are delivered within 10 business days . They may be delivered sooner, depending on the destination and the selected service: bpack World Express Pro Europe: no more than 1-2 business days Rest of the World: 2-5 business days Browse the delivery terms by country Standard services Home delivery worldwide (bpack World Business) in 2-10 business days. Browse the delivery terms by country for bpack World Business (NL) . B2B deliveries in Europe (bpack Europe Business) in 5 business days. Browse the delivery terms by country for bpack Europe Business (NL) . Delivery of your customer returns (bpack World Easy Retour) in 2-5 business days. Browse the delivery terms by country for bpack World Easy Retour (NL) . Delivery to Pick-up points (bpack@bpost international) Delivery to France in 3 business days (Tuesday to Saturday) Delivery to Luxembourg in 1 business day (Monday to Saturday) Delivery to the Netherlands in 2 business days (Monday to Saturday)
Can I get an invoice for my personalised stamps?
FAQ
Residential
You can get an invoice for your order of personalised stamps. You must make and order your stamps with MyStamp Pro, the tool for companies, and mention your VAT number when paying. We will send your invoice 3 workdays after your order was placed to the address that you mentioned.
What can I use the My Bpost app for?
FAQ
Residential
The My Bpost app is your gateway to various Bpost services. You can track parcels, set your delivery preferences, settle import charges and so much more…
, See the status of parcels in Track & Trace
, You can track all your parcels in the app. That includes parcels delivered by other companies. Most Bpost parcels are shown automatically in the app. You can add other parcels by scanning the barcode or manually entering the barcode number. You receive status updates to ensure you always know where your parcel is. You can choose which parcels you want to receive status updates for.
, Set your delivery preferences for parcels
, In the delivery preferences you can choose where a parcel is left if you are not home up to five minutes before delivery: your preferred neighbour a safe place in or around your home your preferred pick-up point You can also have your parcel delivered straight to a pick-up point or parcel locker.
, Set your delivery preferences for registered mail
, In the app you can also set as your preference that registered mail is delivered to your letterbox without you having to sign for it. You receive an email as soon as a registered mail item is delivered to your letterbox. You need your ID card to activate this service in the app.
, Create a shipping label
, You always need to affix a shipping label to parcels before dropping them off for shipment. You can create and pay for shipping labels in the app. You can then print the shipping label at home or at a post office or post point.
, Settle import charges
, When receiving parcels from outside the EU you will generally have to pay import charges. You can settle these charges securely in the My Bpost app.
, Open screenless Parcel Lockers
, You can use our screenless Parcel Lockers to send, receive or return parcels. To open these Parcel Lockers you need to use the My Bpost app.
How can I change the address for Mail Ahead?
FAQ
Residential
In this beta version of Mail Ahead, only your official address from your itsme® account can be used. This feature will evolve thanks to our beta testers feedback, and we’re currently exploring technical options to allow you to have multiple addresses.
Can I buy packaging somewhere for my return shipment?
FAQ
Residential
You can buy packaging in: Post Office Post Point Parcel Point (depends on stocks in the shop) eShop
How do I pay for my online shipping label?
FAQ
Residential
You pay for your shipping label in the online shipping tool with MasterCard, Visa, Bancontact, Belfius, KBC, ING and PayPal.
Investing in a sustainable future means first and foremost investing in the people who will build it. We encourage a culture that supports diversity, inclusion and career development, ensuring that everyone feels comfortable and has the opportunity to grow.
I am liable for VAT. How can I reclaim my VAT?
FAQ
Business
If you want to reclaim your VAT, you need to enter your VAT number in Track & Trace or the My bpost app before paying the import costs. If you do not do this, or only after making payment, you cannot reclaim your VAT. Don't forget to submit your invoice with this VAT number when you file your tax declaration.
, Enter VAT number
, Enter the barcode of your parcel into Track & Trace or the My bpost app. Provide us with your VAT number via the form above the payment button.
, Please note
, that this notification does not entitle you to a deferral of payment or exemption from VAT.
What are the permitted sizes and weights for a letter?
FAQ
Residential
The maximum dimensions your letter can be are: length: 350 mm width: 230 mm thickness: 30 mm weight: 2 kg If your letter weighs more or is longer, wider or thicker, you will need to send it as a parcel. In that case, you need a shipping label .
, Number of stamps on your letter
, Our overview page makes it easy to determine how many stamps your letter requires. You can calculate the price of your letter at the same time. To the overview page
Download My Bpost app
