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How should I pack my return shipment?
FAQ
Residential
Just like you pack regular mail: Protect the contents properly. Provide suitable and sturdy packaging with the correct dimensions. You can use a bpost box or your own box. If the box is still in good shape, then you can reuse it to send your parcel back. Remove the original shipping label or place your return label on top of the original shipping label.
The Screenless Parcel Lockers are used entirely with the My bpost app. Your smartphone will communicate via Bluetooth with the Parcel Locker to open it. For the Parcel Lockers with a screen, you will need to scan the QR code or manually enter the 6-digit code you have received by e-mail and in the My bpost app.
What happens if I send memorial invitations abroad?
FAQ
Residential
You can also include these in your red mourning bag. The price for these specific ones will be updated automatically. But note that we can’t guarantee a Prior treatment abroad, nor can we ensure the address is right. Delivery period is usually: To our neighbouring countries: 2 to 3 working days To other European countries: 3 to 6 working days To the rest of the world: 5 to 20 working days
What is the allowed format for my letters or cards?
FAQ
Residential
The mourning red bag can only be used letters or cards of standardized format: A4 folded in 3 (210 x 99 mm) or A4 folded in 4 (148 x 99 mm) Maximum thickness: 5 mm Minimum dimensions: 90 x 140 mm Maximum dimensions: 125 x 235 mm Rectangular only (not square) Less than 50 g If your cards or letters exceeds these, send them with regular prior stamps, following the applicable rules .
How much does it cost to rent a locker and how can I pay?
FAQ
Residential
Rental prices start at €0.45 per hour, depending on the locker size (S, M, L, or XL). A minimum rental of 4 hours applies. For longer use, you can opt for a daily rate (24h). You can easily pay via Bancontact Pay or Wero through your banking app. Per 4 hours Per 8 hours Per day (24 hours) S €1.8 €3.6 €6 M €2.4 €4.8 €8 L €3.2 €6.4 €11 XL €4 €8 €15
Can I attach stamps to my parcel instead of a mailing label?
FAQ
Residential
You can use stamps instead of a shipping label if your shipment does not exceed the following dimensions and weight: Width: 230 mm Length: 350 mm Height: 30 mm Weight: 2 kg Please note: if you send a parcel with stamps, then there is no barcode and you cannot follow it with Track & Trace. A shipping label has a barcode and can be followed with Track & Trace.
You can set up this service free of charge in the My bpost app under ‘delivery preferences’. All you need to do is identify yourself. You can do that using itsme or by scanning your ID card in the app. You can also go along to a post office to request delivery of registered mail straight to your letterbox. You will have to show your ID card for this.
Can my parcel be delivered the same day?
FAQ
Residential
Your parcel is delivered the next workday in Belgium if you: place the parcel in the red mailbox before the last collection – make sure that your parcel can fit through the opening hand in the parcel during the opening hours of your Post Office, Post Point, Parcel Point or Parcel Box drop the parcel in a Parcel Locker before 16:00 If you want faster delivery, you should use Euro-Sprinters, bpost's courier service.
Make sure that you always use the latest version of the My bpost app. Update the My bpost app with the App Store or Google Play . If the My bpost still doesn't react, delete the app then reinstall it. If you experience problems registering, please contact our customer service . An employee will help you create your account.
Are night deliveries possible in every bbox?
FAQ
Business
Not in every bbox locker. Night deliveries are currently available in around 100 lockers that can be accessed before 7 a.m. Other lockers, such as those on closed parking lots or in city centers, only become accessible later and are therefore not eligible. We deliberately selected locations along access roads and strategic hubs, so your employees can easily pick up what they need in the morning. This network is being gradually expanded, based on companies’ needs and actual use of the service.
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