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Is it best to pay for insurance for my international mail?
FAQ
Residential
You can only take insurance if you send your letter as International Registered Mail. We advise you to use Registered Mail if you send valuable mail.
Can I write the address on my parcel in my own language?
FAQ
Residential
To speed up the clearance (outside the EU) and delivery of your parcel, it's best to use English, French or an official language in the destination country.
Are stamps more expensive if I buy them online?
FAQ
Residential
The price of stamps is always the same no matter which channel you use to purchase them. If you order stamps via our eShop, shipping costs will be added.
Do old priority stamps remain valid?
FAQ
Residential
Priority stamps are valid if they were issued after 1 January 2019. All other stamps can be used if they were issued after 2 October 1961. Your letter will be treated like non-priority mail and delivered within 3 workdays.
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Business
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Do I have to send my parcel in a bpost box?
FAQ
Residential
You can use your own box or a bpost box to send your parcel. Choose a strong box and protect the contents with padding material. See our packaging guide for tips on preparing your parcel.
How can your business offer Mobile Postcards?
FAQ
Residential
For businesses that want to offer Mobile Postcards to their customers, there's Mobile Postcard Pro. Your customers can then send a free card using a promo code in the app. Visit our website to discover the possibilities for your business.
Is it better to send urgent mail as registered mail?
FAQ
Residential
Registered mail is not faster than a regular delivery. To have your letter delivered tomorrow, use a Priority stamp and place it in a red mailbox (do that before the last collection) or drop off your letter in a Post Office before 16:00.
When does a parcel pass through customs?
FAQ
Residential
If your parcel comes from outside the European Union, it passes through customs by default. Customs is also authorised to check all shipments from inside the European Union. That usually involves suspect shipments from EU member states and shipments with excisable goods inside the European Community.
