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My parcel is lost. What do I do now?
FAQResidential
We recommend that you contact the sender if: The status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries). Track & Trace mentions the status ‘delivered’ but you cannot find the parcel anywhere. The sender can work with you to see what the best solution is for your order. Most senders have permanent agreements with bpost regarding lost parcels. Only the sender can submit a complaint regarding a lost parcel because the sender pays bpost for the shipment. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation.
You do not need credits to send a postcard. You're also able to pay per order (for one or more postcards). However, purchasing credits in advance does have its advantages: You save time because you don't have to pay on a postcard by postcard basis. You save money because your postcards cost less with credits.
How can I pay for a postcard with Mobile Postcard?
FAQResidential
You pay with VISA, MasterCard, Bancontact, bpaid or PayPal. You can pay for your order when you send the postcard(s). Or you buy credits in advance. With credits you pay less per card, the whole process is quicker, and you can send several postcards at the same time with the app. If you received a promotional code, you enter it after adding the address of the addressee.
Which banking apps does the Mobile Postcard app support?
FAQResidential
It's easy to pay for your postcard, video card or credits with VISA, MasterCard, or Bancontact (an app or the card reader), bpaid or PayPal. You can pay for your order at the time you send your postcards. You may prefer to purchase credits in advance. With credits, you pay less per card, sending goes more quickly and you can send multiple postcards at the same time via the app.
You can buy a shipping label in a Post Office, Post Point or Parcel Point. If you create a shipping label online, you can have it printed at a Post Office or Post Point. Indicate this option - before you pay – in your shopping basket. Please note: this choice is valid for your entire order and not per label. Some Post Offices have a kiosk where you can create your shipping label.
You can link an additional email address to the My bpost app as follows: Open the My bpost app and select the 'More' menu at the bottom of the screen. Select 'My email addresses' and then 'Add email address'. Enter the email address you wish to add. Enter the verification code that was sent to this email address. Parcels and shipments ordered with this email address will automatically be added to the My bpost app from now on.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
The sorting centres, roads (logistics), the bpost network (including post offices, post points, pick-up points and parcel lockers) and delivery services are very busy during the end-of-year period between Black Friday and Christmas Day. In order to offset the extra costs incurred during this period, all customers that ship parcels during the end-of-year peak (between Black Friday and Christmas Day) will be billed a surcharge of €1 (excl. VAT) per parcel.
As soon as your parcel is delivered to the Parcel Locker, you have 5 calendar days to pick it up (no extension possible). We return the parcel to the sender on the sixth day.
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