With Ria Money Transfer, you can send money to 161 countries. You'll find the list in your Post Office.

You can:

• Send cash that your addressee picks up as cash.
  In some countries, your addressee can pick up the money at any Ria agency. For other countries, the sender must indicate in which agency your addressee must pick up the money. The counter clerk in your Post Office will give you more information about this.
• Send cash to your addressee's bank account or virtual mobile account.
  That option is not available in every country of destination. Please note: you cannot transfer cash to a bank account in Belgium.

The counter clerk in your Post Office will tell you how your addressee can receive the money in the country where he or she lives or is staying.

When you hand over the money, the counter clerk in the Post Office will immediately give you a paper proof of remittance with the PIN code of your transfer.

If you want to know whether the money was picked up, please contact the Customer Care Center of Ria Money Transfer.

If your addressee has not picked up the money after 40 days, you will receive a text message with a new PIN code. You can pick up the money in your Post Office or a Ria agency.

You can send money with Ria Money Transfer:

• You complete the ‘Send Money’ form.
  • the first and last name of your addressee
  • the country where your addressee lives or is staying. The Ria agency where your addressee will pick up the money
  • your mobile phone number
• You give the form to the counter clerk together with your identity document and the money.
• You sign as correct and get a receipt that states the PIN code of your transaction.
• You contact your addressee and communicate the PIN code that he or she needs to pick up the money.
• Your addressee picks up the cash at a Ria agency with the PIN code and his or her identity document.

I send euros, the recipient wants dollars. Will that be converted?

The amount that you send is converted using the exchange rates applicable at that moment. The conversion is deducted from the amount that your addressee receives. You can also ask how many euros you must pay to have a certain amount arrive in dollars.

What if I want to stop/cancel the transaction?

You can stop or cancel the money transfer if your addressee has not picked up the money. You must do this in the Post Office or Ria agency where you sent the money.

You pick up the money in a Post Office in your neighbourhood or in a Ria agency.

• On the ‘Receive money’ form, fill in the transaction PIN code, the first and last name of the sender, and the country where the money was sent.
• Give the completed form to the counter clerk together with your identity document.
• After your details are checked, the counter clerk will pay out the amount in cash.

You have 40 days to pick up your money in a Post Office or Ria agency.

Can someone else pick up the money?

You must always pick up the money in person. If you really can't pick it up in person then the sender must go back to the Post Office or Ria agency. The sender must modify the transaction and indicate a different addressee.

My name was spelled incorrectly

If your name is spelled wrong, only the sender can modify it. Ask the sender to go to the Post Office or Ria agency where he or she sent the money. That is the only place where he or she can modify the spelling of your name. Once the spelling has been changed, you can pick up the money.

I lost the PIN code

The addressee must ask the sender to send the code again.

If your addressee has problems when picking up the money, you should contact the Customer Care Center of Ria Money Transfer.

If you made an error in your addressee's name, you must correct the name in your Post Office or a Ria agency. Your addressee can only pick up the money if the name is correct.

I want to dispute the transaction

If someone other than the addressee picked up the money or if you suspect fraud, you must contact the police and have a report made. Also contact the Customer Care Center of Ria Money Transfer.

Ria will do all it can to recuperate the money or to repay the amount of the money transfer to the sender.

You can get a fiscal attestation for all money transfers that you have done. You request that attestation from the Customer Care Center of Ria Money Transfer.

If the sender lost the PIN code, he or she can request it again:

• in the Post Office or Ria agency where the money was sent
• through Ria Money Transfer customer service.

The addressee must ask the sender to send the code again.