0000
Skip to main content
Toggle navigation
×
The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
Sign in
New?
Register
Business client
Business portal
Residential
Business
EN
Toggle Dropdown
EN
NL
FR
DE
Residential
Business
My bpost
Sign in
New?
Register
Business client
Business portal
EN
Toggle Dropdown
EN
NL
FR
DE
Toggle navigation
×
Search
Find bpost
Make a mailing label
Track & Trace
Calculate the price
Back
Send a parcel
Receive a parcel
Send a letter
Frequently asked questions
Hallo,
Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
Fulltext search
Search
Frequently asked questions
Receive a parcel
Delivery to my home
Postman did not wait or ring doorbell
Not at home at the time of delivery
Received a failed delivery notice
Did not receive a failed delivery notice
Payment upon delivery
22
questions
for the keyword
« Delivery to my home »
I get a message that my parcel has been delivered, but I haven't received anything. What now?
The postman didn't ring the doorbell. What can I do?
Which mail or shipments does bpost deliver on Saturday and Sunday?
How and when will I be informed that my parcel is being delivered?
I was not home when the postman passed by. Where is my parcel now?
I did not receive a failed delivery notice. How can I collect my shipment?
Can I phone the postman or follow his route online in order to receive my missed parcel?
Why didn't the postman pass by my home address first?
What if I am not at home when the postman delivers my parcel?
I just missed my parcel. Can the postman pass by again today?
How can I pay for a parcel that I pick up at a Pick-up point?
How do I know when I can collect my parcel?
My parcel could not be delivered to my home. Where and when can I pick it up?
My parcel is on its way. Can I still change the delivery address?
Can I have my parcel transferred to a different Pick-up point?
Who can accept my shipment?
I am expecting a 'payment upon delivery' parcel, can I pay for this in advance?
What is the maximum amount that I can pay to the postman with an app?
Why will the postman be passing by a second time after leaving a failed delivery notice?
Which apps can I use to make a mobile payment for my parcel?
When can I expect to receive a paper failed delivery notice?
Can I opt to continue to receive paper failed delivery notices?
Search
Search