Receive a parcel from Belgium

Receive a parcel

Receive a parcel

Receive a parcel from Belgium

    Receive a parcel from abroad
    Follow your parcel
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    Easily track all your parcels with the My bpost app
    Easily track all your parcels with the My bpost app

    Download the My bpost app

    Manage all your parcels in one convenient app:

    • Track all your parcels, even those delivered by other companies
    • Set your delivery preferences
    • Decide which parcels you want status updates for
    • Pay customs duties for deliveries from outside the EU securely
    Discover all the functionalities
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    my bpost app

    My Delivery Preferences

    Choose where we can deliver your parcel

    Directly to a Pick-up Point

    Collect it on the day of delivery

    We deliver your parcels before 11:00 AM to the Pick-up Point or Parcel Locker of your choice. You can collect your parcel the same day.

    • Ecological

    You can pick up your parcel the same day. This way, the postman doesn't have to visit you and you help reduce carbon emissions.

    Find a Pick-up Point

    Or

    First to your home

    If you are not at home, let us know where we can deliver it.

    In a safe place

    Choose your carport, garage or lean-to for example.

    To a neighbour

    Choose which neighbour or neighbours we can deliver your parcel to

    In a Pick-up Point

    Choose a Pick-up Point in your neighbourhood. You can collect your parcel the next day.
    Register

    Not home and you did not set up My Delivery Preferences?

    1.

    The postman may deliver your parcel to a safe place or a neighbour. If that doesn't work, your parcel goes to a Pick-up point in your neighbourhood.

    You will receive a failed delivery notice indicating where your parcel is. If your parcel has been delivered to a Pick-up point, you can collect it at the indicated Pick-up point from 11:00 the next workday.

    2.

    You will receive an e-mail as soon as your parcel is in a Pick-up Point, and the status of your shipment will change on Track & Trace and in the My bpost app.

     
    3.

    You or someone else can pick up your parcel after showing either:

    • your failed delivery notice
    • your confirmation e-mail
    • your confirmation in the My bpost app

    If your parcel is not collected within 14 days, then it will be returned to the sender

    How to receive my parcel in...

    A Pick-up Point A Parcel Locker

    This way, you help reduce the CO2 emissions of your parcels

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