What do I need to pick up my registered mail?

You can give a postal mandate to someone (18 and older) using the postal mandate form. To do this you must:

• download, complete and sign the postal mandate form
• give a copy of both sides of your ID card to the postal proxy

When the postman comes around, your postal proxy will be asked to show the following documents:

• his/her own ID card
• the completed mandate form
• the copy of both sides of your ID card

You must first give a postal mandate to someone (18 and older). (He or she becomes your proxy) You do this as follows:

• Complete the back of the failed delivery notice and sign it.
• Give it to your proxy together with a copy of both sides of your ID card.

Your proxy shows the following at the counter:

• his own ID card
• the completed and signed failed delivery notice
• the copy of your ID card

In this case, you have two possibilities:

• Either you give a postal mandate form to someone (18 and older) to pick up the registered mail in your place
• Or you have the Forwarding Department at bpost keep your mail until you return.