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It is forbidden to send money by both national and international mail. More information about things that you cannot send as a letter can be found in the General Terms and Conditions. Sometimes it's better to send objects in a reinforced envelope or as a parcel. Do you want to send an important letter? We recommend that you send it as Registered Mail (if desired with a Declared Value).
How do I create a shipping label?
FAQResidential
Follow the steps below to easily create your own shipping label: Go to the online shipping tool or the My bpost app and choose between a national or international shipment. Choose a delivery method: an address, Parcel Locker or Pick-up point. Enter the weight and if desired choose extra options. Enter your details then those of the addressee. Pay and print your shipping label. Or choose the 'Print my shipping label' option and have it printed in a Post Office or Post Point.
Do I need to set a password for the app?
FAQResidential
If you want to send a postcard or buy credits, you need an account with a password. It's very easy to set this up in the app. The benefits of an account: You can buy multiple credits and receive a discount. You can save the design of your postcards. You can access your credits on both your smartphone and your tablet. Your addresses are saved. There's no need type them in again and again. You have an overview of all the cards you've sent.
The price of a video card depends on the following factors: The sending method for your video card: 'Priority' (delivered the next workday) or 'Non-priority' (delivered within three workdays). The destination of your video card: Belgium or abroad. The number of credits that you purchase in advance. (You can also make just one video card and pay for it.) By buying credits in advance, you pay less than you would if you pay for your cards one by one. Take a look at all our rates under 'Cards and envelopes'.
This is for you to choose. Send your postcard to us before 3 p.m. on a workday, then: if it is to be delivered to an address in Belgium and you choose 'Priority' mail, it will arrive on the first workday after being made; it will arrive within three workdays after being made if you choose 'Non-priority' mail. If you are sending your card to a country other than Belgium, it will be made the same day and sent. However, the delivery of your card is in the hands of the postal service of the destination country.
What is the cheapest way to send my parcel?
FAQResidential
For shipments within Belgium, we have two economical, all-in solutions that you can order online from our eShop or purchase in a Post Office, Post Point or Parcel Point. For both solutions, the maximum permitted weight is 1 kg: Minipack small (max: 19.5 cm x 27.5 cm x 4 cm) Minipack medium (max: 21 cm x 34 cm x 4 cm) Is your parcel larger than these dimensions, heavier than 1 kg or destined for abroad? Then follow these steps to send your parcel the cheapest way possible: Put the goods in your own box Create a shipping label online Print your shipping label at home Hand in your parcel at a Post Office, Post Point or Parcel Point
What do I need to pick up my registered mail?
FAQResidential
If you have a failed delivery notice with details of where to pick up your registered mail, take the following with you when you go to the Pick-up point: The failed delivery notice Your ID card If you have registered your preference in the My bpost app to have your registered mail redirected straight to a Post Office or Post Point, you just need to tell the person at the counter your name or show them the barcode of the registered mail. Have someone else pick it up? You can designate someone else to pick up your registered mail on your behalf. You do have to give that person a proxy .
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in France. Currently, there are some 8750 Pick-up points in France. And more are being added. Please note that your parcel for a Pick-up point in France must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 30 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
Yes, you can do that with our online shipping tool. It is also cheaper than sending a parcel to a home address in the Netherlands. Currently, there are some 3000 Pick-up points in the Netherlands. And more are being added. Please note that your parcel for a Pick-up point in the Netherlands must meet the following conditions: The length of your parcel may not exceed 120 cm. The sum of the length, width and height of your parcel may not exceed 150 cm. Your parcel can weigh maximum 20 kg. You can easily select the desired Pick-up point when creating your shipping label online via our online shipping tool.
You can send the same photo or video card again. It will remain available in the app for up to two weeks after you send the card for the first time. In the app, go to 'Follow-up' and choose 'Resend'. You have to pay for this. Let us know if you're sure that the card did not arrive and that you entered a correct address. Use the online form at the bottom of this page. Tips for sending your postcard via Mobile Postcard: If it says the destination address you have entered is incorrect, follow the suggestions the app gives you. Fill in a return address. If something goes wrong, the card will be returned to you.
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