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 for the key word « comment avec case l’expéditeur »
You can designate someone else to take receipt of your registered mail on your behalf. In such a case you give them a proxy. You can do that in various ways. Give a proxy in the My bpost app You will receive a notification in the app or by email about new incoming registered mail, provided you haven’t turned off notifications. So if you won’t be home, you’ll still have time to set up a proxy. Open the app and tap first ‘More’, then ‘delivery preferences’. Tap ‘registered mail’ and choose your preferred proxy: ‘Last minute’ or ‘Classic’. Identify yourself (with itsme® or with your ID card) and follow the steps. You will receive a QR code, which you can pass on to the person of your choosing. This person simply shows this QR code during delivery. If you set up a traditional proxy, they will also have to present their ID card.   Set up a proxy on your failed delivery notice If you are not at home and you have not set any delivery preferences, we will leave a failed delivery notice. You can set up a proxy using this notification: Simply add the requested details on the rear and sign. Give this to the person you choose, along with a copy of the front and back of your ID card. To take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card. Set up a proxy using a written postal proxy You can also fill out this postal proxy form . Again, to take receipt of the registered mail from the postwoman or man or at the Post Office counter this person presents: Their own ID card; The failed delivery notice as completed and signed by you; The copy of your ID card.

Privacy policy

Residential
Since the establishment of bpost, your privacy is one of our core values. The clearest example of this is our strict compliance with the confidentiality of mail in accordance with the Belgian constitution and the European Convention for the Protection of Human Rights and Fundamental Freedoms.

Datatransfer

Residential
Datatransfer

GDPR Mobile

Business
GDPR Mobile

bpost - Privacy

Residential
Summary
Do you want to return your online purchase or parcel? Discover the different return options to send back your parcel quickly and economically. Includes Track & Trace.
Follow your parcel with Track & Trace. Choose where we can deliver it. And discover where your parcel goes if you are not at home.

Parcel Locker

Residential
Want to receive, send and return parcels in less than 30 seconds? Choose a bpost Parcel Locker.
Choose your delivery solution, calculate the price quickly, and send your parcel to an address outside Belgium. Includes Track & Trace.
Costs associated with your parcel? From now on you can pay the postman with mobile banking