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How do I know who is the sender of my parcel?
FAQResidential
Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
With bpost you can send registered mail all over the world. We cannot guarantee delivery in countries where a state of emergency has been declared.
If you receive a parcel at home with 'payment on delivery', you can pay for it in various ways:
, Cash
, You can pay cash to the postman, but then you must give the exact amount.
, Mobile
, You can also pay by mobile phone using your banking app or the Payconiq by Bancontact app. The postman will then create a QR code which you scan with your banking app. You will both receive a confirmation of the payment. The postman will deliver your parcel with payment at a Post Office or at a Post Point when: You are not at home. you cannot pay the exact amount in cash or via your mobile phone you would like to pay with a debit or credit card. the amount involved is more than EUR 1,000.
What happens if my registered mail with customised insurance is stolen, lost or damaged?
FAQResidential
If registered mail with customised insurance is lost, stolen or damaged, the sender will receive compensation from bpost. The compensation will be in line with: the actual amount of direct damage the maximum amount of the customised insurance You can apply for this reimbursement via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days.
How much do personalised stamps via MyStamp cost?
FAQResidential
Check the prices of personalised stamps on the MyStamp website. The more stamps your order, the cheaper. Moreover, bpost delivers your order for free.
How do I write the address correctly on the envelope?
FAQResidential
Just like with electronic addresses, one letter can affect the proper delivery. Validate your address to be sure that it is known at bpost. The photo below shows how to write the address of the addressee correctly. Don't forget to mention the name of the addressee (required) and to put your own address on the back of your letter (recommended but not required). Adres brief EN Positioning zone of recipient address box Recipient address box Franking and cancellation zone Free zone for the sender Return address zone Index zone Semi-free zone for the sender (no address)
In that case, enter the 6-digit code that you see on your email, My bpost app or text message into the Parcel Locker screen.
You will receive several emails throughout the delivery process of your parcel: You will receive an email as soon as the sender tells us they want us to deliver your parcel and provides us with your email address. When your parcel is sorted, you will receive an email confirming the planned delivery date with a timeslot and allowing you to choose a delivery preference, including the option for next working day delivery. On the day of delivery, you will receive an email stating an estimated time of delivery. If you will not be home at that time, the email enables you to indicate where you want your parcel to be delivered. If the postman delivered your parcel in your letterbox, in a safe place or to a neighbour, you will receive a confirmation email. If your parcel is available at a Pick-up Point, Parcel Locker or point of sale, you will receive a confirmation email. Every email includes a link to track your parcel via our Track & Trace page. You can also track your parcel at any time in the My bpost app or on Track & Trace. If the status of a parcel changes, you will be informed with a notification in the app. You can always choose where your parcel will be delivered if you are not at home.
Can I follow my parcel in any country?
FAQResidential
You can trace international shipments upon condition that we get the Track & Trace information from our foreign colleagues. Follow them in Track & Trace or via the My bpost app.
Who can take my parcel out of a Parcel Locker?
FAQResidential
Anyone can pick up your parcel. He or she must have the barcode, 6-digit code or the QR code that you received via email or in the My bpost app.
Download My bpost app
