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bpaid- Download the app
Residential
bpaid - Download the app
What is registered mail with customised insurance?
FAQResidential
With the customised insurance option, you insure the value of your mail (up to €7500 within Belgium). If your mail is lost, stolen or damaged, you will receive compensation from bpost.
Paying fees upon delivery
Residential
Costs associated with your parcel? From now on you can pay the postman with mobile banking
If the status of your parcel does not change for several workdays, something probably went wrong. Please be aware that unforeseen circumstances may cause the delivery of your parcel to be delayed.
, I used the return label of the sender or webshop
, If you have used the return label that came with your order to return your parcel, you should contact the sender or webshop. Only they can file a complaint about your parcel because they can pay bpost for the shipment.
, I bought a return label via bpost
, Please contact our customer service using the online form at the bottom of this page in the following cases: If the status of your return shipment within Belgium has not changed for several consecutive workdays . If the status of your return shipment to a neighbouring country has not changed for at least 5 workdays. If the status of your return shipment to another country has not changed for at least 10 workdays.
Our logistic solutions
BLOGBusiness
Blog Home Page
BLOGBusiness
Parcel must pass through customs
Residential
Are you expecting a parcel from outside the EU? Then it must pass through customs first and you may have to pay extra fees. Discover how this process works.
Most senders have fixed agreements with bpost for lost parcels. Only the sender can file a complaint for a lost parcel because the sender pays bpost for the shipment. He needs to meet certain deadlines for this, but in the meantime he can decide, in consultation with you, to send the parcel again or to refund you. Your parcel has already been delivered on our Track & Trace, but you haven't received it? Then check the following possibilities before contacting the sender: Ask if someone else (your neighbour or co-inhabitant) has received your parcel. The postman may have placed it into the letterbox if it is a small parcel. Your parcel may have been delivered according to your delivery preferences (immediately at a Pick-up point, at your safe place, to your neighbour). Make sure that you have not received an attempted delivery notice from the postman in your letterbox. This will tell you where your parcel is. It is possible that the sender asks you to confirm that you did not receive the parcel by e-mail or signed document when the parcel was sent with guarantee.
Information notice on the use of cookies
Residential
Information notice on the use of cookies
Magazine and periodical delivery
Business
Magazine and periodical delivery.
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