7 questions
 for the keyword « Received a Notice of Absence »
I was not home when the postman passed by. Where is my parcel now?
If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: with a neighbour, in a safe place, at a Pick-up point or Parcel Locker. I still have not set my delivery preferences In that case the postman will try to deliver your parcel to a neighbour or in a safe place. If that doesn't work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days. Take into account that the Pick-up point can still change. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up point.
What if I am not at home when the postman delivers my parcel?
If you set My Delivery Preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour). If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.
When can I pick up my parcel and how will I be informed?
Your parcel will be available at a Pick-up point as from 11:00 the next workday. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and in the My bpost app. If the sender gave us your email address and/or phone number, you will receive an email and/or text message from us as soon as your parcel is available. Tip: The Pick-up point on your failed delivery notice can change in some cases. Always check the status of your parcel with Track & Trace or the My bpost app before picking up your parcel.
I just missed my parcel. Can the postman pass by again today?
No, regrettably that is not possible. For logistical reasons, our postmen cannot pass by your home once again. If you set your delivery preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour). If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.
Can I pick up my parcel somewhere today?
No, regrettably that is not possible. Where and when you can pick up your parcel is indicated on the failed delivery notice in your letterbox. Take into account that the Pick-up point can still change. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up point
Can I have my parcel transferred to a different Pick-up point?
No, regrettably that is not possible. Change your delivery preferences if you want your parcels to be brought to a different Pick-up point in your neighbourhood in the future, if you are not home.
Why will the postman be passing by a second time after leaving a failed delivery notice?
If your parcel is delivered on a Saturday and you are not home, the postman will pass by again the next workday.