4 questions
 for the keyword « Did not receive a Notice of Absence »
I was notified that my parcel was delivered, but I didn't receive anything. What should I do?
Some tips in case you didn't receive anything:
  • Ask whether someone else (your neighbour or co-occupant) accepted your parcel.
  • If it is a small parcel, it's possible that the postman placed it in the letterbox.
  • Your parcel may have been delivered according to your delivery preferences (at a Pick-up point, in your safe place, with your neighbour).
  • Check Track & Trace or the My bpost app if the adress on your parcel is correct.
  • Check if you received a failed delivery notice in your letterbox. It will indicate where your parcel is.
If you are the receiver and still cannot find your parcel, contact the sender for a solution. Only the sender can start an investigation at bpost and ensure that you receive the parcel. If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.
I was not home when the postman passed by. Where is my parcel now?
If you are not home at the time of delivery, we will deliver your parcel according to your delivery preferences: with a neighbour, in a safe place, at a Pick-up point or Parcel Locker. I still have not set my delivery preferences In that case the postman will try to deliver your parcel to a neighbour or in a safe place. If that doesn't work, you will receive a failed delivery notice in your letterbox. You or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days. Take into account that the Pick-up point can still change. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-up point.
I didn't receive a Notice of Absence. Where and how can I pick up my parcel?
  You can pick up your parcel after showing your parcel's barcode number in the email or the My bpost app. As soon as your parcel is in a Pick-Up Point, the status of your shipment is adjusted on Track & Trace and you receive an email. Be sure to check the status of your parcel before going to the Pick-Up Point. For Registered Mail If your parcel is National Registered Mail (barcode starts with '010') or International Registered Mail (barcode preceded by the letter 'R'), then you must also show your ID card when picking up your parcel.
What if I am not at home when the postman delivers my parcel?
If you set My Delivery Preferences, your parcel will be delivered according to your preference (to a Pick-up point or Parcel Locker, to a safe place, with your neighbour). If you didn't set your delivery preferences yet, your postman will place a failed delivery notice in your letterbox. In that case, your parcel is not available immediately. You will receive an email stating when you can pick up your parcel at the Pick-up point. With the failed delivery notice, you or someone else can pick up your parcel at the Pick-up point mentioned on the failed delivery notice within 14 calendar days.