My parcel was delivered too late. What should I do?

We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.

Receive a parcel

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My parcel arrived too late. What should I do?

Receive a parcel

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My parcel seems to be stuck somewhere. It has not moved for a while on Track & Trace.

If your parcel was not delivered, check the status of your shipment via Track & Trace or the My bpost app first. If the status of your your parcel remains unchanged for several workdays (at least 5 workdays for shipments to a neighbouring country, at least 10 workdays for the United Kingdom and all other countries), then you can ask the sender to contact our customer service. Only the sender of your parcel can submit a complaint. If you are the sender, please contact our customer service. It is best to do this via the online form at the bottom of this page. This way, you can immediately provide us with all the necessary information to start an investigation quickly.

Parcel 'does not move'

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My parcel has been in transit for longer than expected. What should I do?

Wait a bit longer. If the status of your parcel has not changed for more than 5 workdays, we advise you to contact the sender. The sender will look for a solution together with bpost. Only the sender of your parcel can submit a complaint for non-delivery. If you are the sender, please contact our customer service via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.

Parcel 'does not move'

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When will my parcel be delivered?

We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Follow my parcel

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Will I get a message as soon as my parcel is abroad?

You can follow your parcel with Track & Trace or the My bpost app. You can set up status reports in the app. Once your parcel is abroad, we depend on information from our foreign colleagues.

To Track & Trace