Why must I enter an activation code?

Before you can use My Mail, you must confirm to bpost that you live at the address for which you are requesting My Mail. That's why we send an activation code to your address. This code must be entered into the app. That way your letterbox will be linked to your account. If you choose an address that is already validated by the “MyPreferences” service then you can use My Mail if you already entered the activation code.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.