My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
My Mail
Why can I see someone else's mail with My Mail and how can I report this?

Why can I see someone else's mail with My Mail and how can I report this?

You might possibly see someone else's mail in the following cases:

  • If a sender accidentally sends mail to your address.
  • If a sorting machine accidentally interprets a different address as your address.

Please report this with the 'Report' button under the relevant mail. If you repeatedly see the wrong mail, send an email to mymail@bpost.be.

Why can some My bpost app users see which mail they will receive?

Some app users can indeed see their mail in advance with My Mail. This functionality is still in the testing phase and is not available to everyone. As a test person you will receive an invitation to use My Mail.

Tip: Update the My bpost app regularly in order to enjoy all its functionalities.

What is My Mail?

My Mail in the My bpost app allows you to see your digital letterbox where and when you want to. You will see an image of the outside of most postal items that you will receive in your letterbox that day.

Can I only use the My bpost app for 'My Mail'?

Of course! My Mail is only one functionality in the My bpost app. (Currently only available to a test audience.) You determine which functionalities you want to use where and when. In addition to My Mail, you can also follow all your parcels in the app and set your delivery preferences. You determine where your bpost parcel can be delivered if you are not home: with a preferred neighbour, in a safe place, or in a chosen Pick-up point or Parcel Locker.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
09.00 - 12.30
13.00 – 17.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126