Who can pick up my parcel at the Pick-up point?

Anyone who brings the confirmation email with the barcode or the failed delivery notice can pick up your parcel at a Pick-up point.

In the case of registered mail

You can pick up your registered mail at a Pick-up point after showing your ID card and the failed delivery notice that you received in the letterbox.

You recognise national registered mail by the barcode (starts with '010'). International registered mail is preceded by the letter 'R'.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.