Who can accept my parcel if I am not home?

That depends on the following factors:

For a parcel

  • Home at the door

Anyone who is home can accept your parcel.

  • Your neighbour

If you are not home, you can choose which neighbour can accept your parcel via your delivery preferences.

  • In a Pick-up point

Anyone who brings the confirmation email with the barcode or the failed delivery notice from the postman can pick up your parcel.

For registered mail You recognise national registered mail by the barcode (starts with '010'). The barcode of international registered mail starts with the letter 'R'.

  • Home at the door

Only you (or your proxy) can accept registered mail. The postman will only hand over your registered mail after you show your ID card.

  • In a Pick-up point

You can pick up your Registered Mail at a Pick-up point after showing your ID card and the failed delivery notice that you received in the letterbox.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.