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We are sorry to hear that your parcel is damaged. If you notice the damage at the Pick-up Point, then you can refuse the parcel. It will be sent back to the sender.
If you notice the damaged contents later, contact the original sender within 7 days of receiving your parcel. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution.
Only the original sender can submit a complaint to bpost.
Please contact us.
Monday - Friday :08.00 – 12.3013.00 – 18.00
Saturday :09.00 – 13.00
Zonal rate. Waiting time varies.
Recommended option. Resolved swiftly and efficiently.
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