Which information should I look up before contacting the Customer Care Centre?

Keep the following information handy:

  • Brand of your device, e.g. Samsung.
  • Type of device, e.g. Galaxy 5.
  • Operating system, e.g. Android 8.
  • Version of your app (found in the app under Menu).

Make print screens of the screens to clearly explain what the problem is.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Web form 


Recommended option. Resolved swiftly and efficiently.