When can I pick up my parcel and how will I be informed?

Your parcel will be available at a Pick-up point as from 11:00 the next workday. As soon as your parcel is in a Pick-up point, the status of your shipment is adjusted on Track & Trace and in the My bpost app.

If the sender gave us your email address and/or phone number, you will receive an email and/or text message from us as soon as your parcel is available.

Tip: The Pick-up point on your failed delivery notice can change in some cases. Always check the status of your parcel with Track & Trace or the My bpost app before picking up your parcel.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.