There are costs associated with delivery of my parcel. How can I pay these costs?

There are different ways to pay for parcels delivered to your home that require payment upon delivery:

Pay cash
You can pay cash directly to the postman, but you must hand over the exact amount.

Mobile payment
You can also make a mobile payment with your banking app or the Payconiq by Bancontact app. The postman creates a QR code that you scan with your banking app. Both you and the postman will receive confirmation of the payment.

The postman will bring your payment upon delivery parcel to a Post Office or Post Point if:

  • You are not home.
  • You cannot pay the exact amount in cash or mobile.
  • You want to pay with a debit or credit card. 
  • The amount to be paid is more than 1000 euros.

If you didn't find an answer to your question?


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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.