My parcel was delivered too late. What should I do?

We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.

Receive a parcel

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My parcel arrived too late. What should I do?

Receive a parcel

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I received a suspicious text message or email, allegedly from bpost. What should I do?

You may receive an email or text message that appears to be from bpost. It might look real, but it was not sent by us. These emails or texts are fraudulent messages, also known as phishing, sent by scammers. The following tips will help you recognize phishing and will inform you about what to do with these types of messages. Never pay for a parcel that is on its way and do not just fill in your personal informationbpost will never ask you to pay something when your parcel is on its way (e.g. paying clearance fees or paying to avoid extra costs). Senders of these fake messages are often in a hurry: "Pay your shipping costs as soon as possible.” or "Do it within 48 hours." Do not get caught by this. Start by asking yourself if you really are expecting a package. Only enter personal details if you are 100% sure that you are dealing with bpost. We will never ask you for personal information via e-mail or text message.Check the web addressA fraudulent email or text message usually contains a link or button that goes to an untrustworthy website. You can check the URL by hovering over the link with your mouse. The web address will then appear at the bottom left of your browser. If you do not recognize the address immediately, do not click the link.Help prevent phishingForward suspicious messages to suspicious@safenonweb.be. This way, you will help prevent others from becoming victims of scammers.

Follow my parcel

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When will my parcel be delivered?

We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.

Follow my parcel

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I am expecting a parcel, but have not received a barcode. What do I do now?

In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.

Follow my parcel

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There are costs associated with delivery of my parcel. How can I pay these costs?

There are different ways to pay for parcels delivered to your home that require payment upon delivery:

Pay cash
You can pay cash directly to the postman, but you must hand over the exact amount.

Mobile payment
You can also make a mobile payment with your banking app or the Payconiq by Bancontact app. The postman creates a QR code that you scan with your banking app. Both you and the postman will receive confirmation of the payment.

The postman will bring your payment upon delivery parcel to a Post Office or Post Point if: