My parcel was delivered too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
My parcel arrived too late. What should I do?
We do all that we can to deliver your parcel on time. If you are not pleased with the amount of time that your parcel was in transit, contact the sender of your parcel. Only the sender can submit a complaint regarding late delivery.
Receive a parcel
184
When will my parcel be delivered?
We try to deliver all national parcels the next workday. You can follow the status of your parcel with Track & Trace and the My bpost app. The stated time slot is an indication; 95% of the parcels are delivered within this time slot.
Follow my parcel
187
I am expecting a parcel, but have not received a barcode. What do I do now?
In that case, contact the sender of your parcel and ask for the barcode. Without a barcode, we cannot follow your parcel with Track & Trace.
Follow my parcel
187
How do I know who is the sender of my parcel?
  Based on your parcel's barcode number, you can check the name and address of the sender with Track & Trace and the My bpost app.
Follow my parcel
187
Customer service
Payment upon delivery
There are costs associated with delivery of my parcel. How can I pay these costs?

There are costs associated with delivery of my parcel. How can I pay these costs?

There are different ways to pay for parcels delivered to your home that require payment upon delivery:

Pay cash
You can pay cash directly to the postman, but you must hand over the exact amount.

Mobile payment
You can also make a mobile payment with your banking app or the Payconiq by Bancontact app. The postman creates a QR code that you scan with your banking app. Both you and the postman will receive confirmation of the payment.

The postman will bring your payment upon delivery parcel to a Post Office or Post Point if:

  • You are not home.
  • You cannot pay the exact amount in cash or mobile.
  • You want to pay with a debit or credit card. 
  • The amount to be paid is more than 1000 euros.

Which apps can I use to pay the import duties (customs fees) of my parcel?

For home delivery, you can pay the customs fees to the postman with the Payconiq by Bancontact app or one of the following banking apps that offers the Payconiq by Bancontact functionality: KBC, BNP Parisbas Fortis, Belfius, ING, Argenta, AXA bank, ABK bank, Bank Van Breda, Beobank, CBC banque, CPH banque, Crelan, Deutsche Bank, Fintro, Hello Bank Keytrade, Nagelmackers, VDK spaarbank.
You can also pay the exact amount in cash to the postman.

In a Pick-Up Point, you can pay the customs fees in cash or with a debit or credit card.

How can I pay for a parcel that I pick up at a Pick-up point?

A shipment that requires payment upon delivery can be paid for in two ways at a Pick-up point: cash and with debit or credit card.

What is the maximum amount that I can pay to the postman with an app?

The maximum amount depends on your bank's payment limits. If this limit is exceeded, you are notified immediately. In that case, there are two possibilities:

  • You pay cash (the exact amount) to the postman and receive your parcel immediately
  • Your parcel goes to the Post Office or Post Point in your neighbourhood, where you can pay for it the next workday with a debit or credit card.

If you didn't find an answer to your question?

 

Please contact us.

Call

Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

Phone Customer Care Centre
Phone Customer Care Centre
tel:022785126