Should I report the theft of my parcel to the police?

Before going to the police to report the theft of your parcel, check the status of your shipment in Track & Trace. If your parcel does not arrive, you can submit a complaint as the sender of the parcel, not as the addressee. 

Only the sender can file a complaint for a lost parcel because the sender pays bpost for the shipment. You can do this via the online form at the bottom of this page. This way, you can immediately provide all the necessary information and documents to process your file.

Only the sender can open a file for this purpose. If you are the addressee, please contact the sender.