My parcel is still in preparation at the sender's address. What does this mean and what can I do?

This means that the sender has already created a barcode to track your parcel via Track & Trace, but your parcel is still in preparation. In this case, your parcel has not yet been handed over to bpost. Most parcels are handed over to bpost by the sender within five days.

If your parcel has shown the status ‘in preparation’ for some time, it is best to contact the sender for more details.

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