Is my parcel protected if I send it in a bpost box?
Your parcel does not receive extra protection if you send it in a bpost box. With a regular shipping label, without extra options, we only reimburse the shipping costs of your parcel if we are responsible for the loss or damage. You can purchase a guarantee. Indicate the option 'Guarantee (€500)' online.
For parecels sent abroad, a basic guarantee of up to €500 (or €15 for documents) is included. As a private sender, you cannot take out a higher guarantee.
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Monday - Friday :
08.00 – 12.30
13.00 – 18.00
09.00 – 13.00
Zonal rate. Waiting time varies.