My parcel has already been in transit for a few days. Should I worry?

Sometimes a parcel is in transit for longer than expected. If the status of your Track & Trace has not changed more than 2 weeks after shipment you should contact our customer service, preferrably via the online form at the bottom of this page. This way you can immediately provide all the necessary information and documents to process your file.

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Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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