My parcel is damaged. Will I receive a new one? Am I entitled to a refund or compensation? Who must pay the return expenses?

If you notice that the contents of your parcel are damaged, then contact the original sender within 7 days of receipt. Provide the sender with photos of the damaged packaging and contents so that he/she can come up with a solution.

Your can only submit a complaint to our Customer Care Centre as the original sender. It is best to do that via the online form at the bottom of this page.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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