I was notified that my parcel was delivered, but I didn't receive anything. What should I do?

Ask whether someone else (your neighbour or co-occupant) accepted your parcel. If it is a small parcel, it's possible that the postman placed it in the letterbox. Your parcel may have been delivered according to your delivery preferences (at a Pick-up point, in your safe place, with your neighbour). Check if you received a failed delivery notice in your letterbox. It will indicate where your parcel is.

If you still cannot find your parcel, contact the sender for a solution. Only the sender can start an investigation at bpost and ensure that you receive the parcel.

Tip: You can also follow your parcel online with Track & Trace and the My bpost app.

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