I was home but still received a failed delivery notice. How is that possible?

When delivering registered mail, our postmen are required to ring the doorbell and wait a minimal time. Unfortunately, you might find a failed delivery notice in your letterbox even though you were home.

Have you checked whether your doorbell is working properly? If your doorbell is in perfect working order then your postman did not do his/her job properly. We offer our sincere apologies for this.

Let us know what happened.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.

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