I get a white screen when I log into the online shipping tool. What should I do?

Due to an adjustment in our systems, you may experience a white screen when you log into our online shipping tool on parcel.bpost.be. A hard refresh is needed to rectify this. Navigate to the web page with your browser and wait until it is fully loaded. Below you will find how to perform a hard refresh on different devices.

I am using a Windows computer
Press the Ctrl and F5 buttons simultaneously. If this does not work, delete your browser's internet history.

I use an Apple Mac
Press the Apple / Command and R buttons simultaneously. If this does not work, delete your browser's internet history.

I use a smartphone
In this case, delete your browser's internet history.

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