Delay parcels from United Kingdom
Due to IT problems at our partner in the United Kingdom, there are delays in the delivery of letters and parcels from the United Kingdom to Belgium. Our partner Royal Mail is working hard to solve the problem.


I didn't receive the activation code. What do I do now?

Take into account that it takes about 4 workdays before your activation code appears in your letterbox. If you still have not received the activation code, you can request a new one. In that case, the old code will be deactivated.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.