How does a delivery from outside the European Union work?

When a shipment from outside the European Union arrives in Belgium, the parcel is given to customs. The process is as follows:

Security check
Customs performs a security check on all goods arriving in Belgium from outside the European Union. Customs checks whether the goods can be imported to Belgium. If not (e.g. counterfeit goods, weapons or medicine), customs blocks your parcel.

Clearance of the parcel
Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. This currently applies to all shipments with a value of up to €22. This will apply to all shipments, regardless of their value, from 1 July 2021. More information about the new customs rules.

As the recipient, you must pay these import costs to the postman upon delivery. From 31 May 2021, you will only be able to pay these costs in advance via the My bpost app or via Track & Trace.

Delivery of the parcel
As soon as customs releases the goods, bpost takes care of the delivery. Any customs fees must be paid to bpost. There are 2 ways to do this:

  • The exact amount in cash
  • With the Payconiq by Bancontact app or a banking app that supports Payconiq by Bancontact

From 31 May 2021, you can only make the payment in advance via the My bpost app or Track & Trace, and the shipment will only be delivered after payment.

Take into account that the entire process can take a few days. You can follow the status of your shipment with Track & Trace. You will be notified if you must fulfil more formalities or must pay fees upon delivery.

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