How does a delivery from outside the European Union work?

When a shipment from outside the European Union arrives in Belgium, the parcel is given to customs. The process is as follows:

Security check
Customs performs a security check on all goods arriving in Belgium from outside the European Union. Customs checks whether the goods can be imported to Belgium. If not (e.g. counterfeit goods, weapons or medicine), customs blocks your parcel.

Clearance of the parcel
Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. The recipient must pay these upon delivery.

Delivery of the parcel
As soon as customs releases the goods, bpost takes care of the delivery. Any customs fees must be paid to bpost. There are 2 ways to do this:

  • The exact amount in cash
  • With the Payconiq by Bancontact app or a banking app that supports Payconiq by Bancontact

Take into account that the entire process can take a few days. You can follow the status of your shipment with Track & Trace. You will be notified if you must fulfil more formalities or must pay fees upon delivery.

If you didn't find an answer to your question?


Please contact us.


Monday - Friday :
08.00 – 12.30
13.00 – 18.00

Saturday :
09.00 – 13.00

Zonal rate. Waiting time varies.