How does a delivery from outside the European Union work?

When a shipment from outside the European Union arrives in Belgium, the parcel is given to customs. The process is as follows:

Security check
Customs performs a security check on all goods arriving in Belgium from outside the European Union. Customs checks whether the goods can be imported to Belgium. If not (e.g. counterfeit goods, weapons or medicine), customs blocks your parcel.

Clearance of the parcel
Customs duties, VAT and any other fees (like anti-dumping duties and environmental duties) are calculated during clearance. As of July 1, 2021, this applies to all shipments, regardless of their value. More information about the new customs rules.

As the recipient, you must pay these import costs in advance via the My bpost app or via Track & Trace. The shipment will only be delivered after payment.

Delivery of the parcel
As soon as customs releases the goods, bpost takes care of the delivery. Take into account that the entire process can take a few days. You can follow the status of your shipment with Track & Trace. You will be notified if you must fulfil more formalities.

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