How do I know which email address and password I will have to use to log in from now on?

The email address and password with which you must log in from now on depends on the account(s) you have already created.
 

  1. I have a bpaid account but do not have an account for the online shipping tool

    You can continue to use your bpaid account with the email address and password that you presently use. Your bpaid account has automatically become your ‘bpost account’. From now on, you can also use your bpost account to log into the online shipping tool to create labels for sending parcels.
     
  2. I have an account for the online shipping tool but do not have a bpaid account

    You can continue to log in to your account with the email address and password you created for the online shipping tool. This automatically becomes your ‘bpost account’.
    If you want to create a bpaid account, you can use the same login details.
     
  3. I have a bpaid account and an account for the online shipping tool

    In this case, it depends on whether you use the same email address for both accounts.

    - I use the same email address

    If you use the same email address for both accounts, you can continue to use it to log in. You will now have to use the password of your bpaid account to log in to the online shipping tool. Your bpaid account has become your ‘bpost account’. The password you normally use for the online shipping tool is no longer valid.

    - I use a different email address

    If you use a different email address, you now have two ‘bpost accounts’. You can continue to log in with your current login details.

    If you would rather keep one account that allows you to log in to both tools, find out what you need to do.

 

An overview of which password is valid as of 13 November 2021
 

Before 13 November

As of 13 November

Log in bpaid

Log in online shipping tool

Log in via ‘bpost account’

Login: john.doe@gmail.com

Password: Example1234

I do not have an account for the online shipping tool

Login: john.doe@gmail.com

Password: Example1234

I do not have a bpaid account

Login: susan.white@hotmail.com

Password: XYZebra21

Login: susan.white@hotmail.com

Password: XYZebra21

Login: smith.tom@gmail.com

Password: Summerof69

Login: smith.tom@gmail.com

Password: Highwaytohell68

Login: smith.tom@gmail.com

Password: Summerof69

Login: jane.doe@hotmail.com

Password: DgRvZip45

Login: doe.J@gmail.com

Password: AProLace98

Login: jane.doe@hotmail.com

Password: DgRvZip45

and

Login: doe.J@gmail.com

Password: AProLace98

 

In this case, you have two bpost accounts

If you didn't find an answer to your question?

 

Please contact us.